Online business scams are becoming more common as con artists realize that they can bilk more money out of businesses than out of individuals. Clay Shirky thinks that businesses and governments are irrationally optimistic about the prospects for stopping online confidence games. A permanent solution... [read more...]

Is it smart to use benchmarking? Professor Robert Kaplan gives an answer that echoes our own: it depends. Kaplan agrees that you can gain insights into your own efficiencies by comparing production time or the cost of a standard process to that of peer companies. Benchmarking works well when the process... [read more...]

Strategy is a mechanism through which a company makes sense of the world around it. It is a collection of ideas about how the company intends to win, the source code upon which everything else depends. Because strategy can only capture a company’s best thinking at a given point in time, the author... [read more...]